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Sito in italiano: www.alpimodel.it
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alpimodel.com by Stormy Planet Sas Como, Italy
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Help
and Sales terms
Ordering at ALPIMODEL.com
Shopping
at ALPIMODEL.com is fun and easy.
ALPIMODEL.com shopping
cart is like a real shopping cart where you put your items in, and take
any of them out at any given moment.
As you browse our
site, you may place items in a virtual shopping cart by clicking the
button next to the products you like.
If you want to keep
browsing, click the "BACK" button of your browser.
If you want to review
the content of the shopping cart, click on .
When you're ready
to make your purchase, click .
You will be asked all the necessary information to process your order;
Name, Address, payment method.
That's all!
You will receive
an automatic email confirmation, usually in some minutes. If you don't
receive any message in an hour, something is going wrong: may be you have
misspelled your email address. If so, please send
us an email, so we can reply with an order confirmation.
Please be sure that
your email address is working: orders without a working email address
will not be processed. If you have a Hotmail or similar account, please
check that it is not expired.
Feel free to
use our shopping cart, adding and removing items, and immediately see the
shipping cost and the total cost automatically calculated. Don't
worry, the order will be processed only after you have provided your address
and payment information in the Checkout page, and pressed the final Submit
Order button.
Prices and Payment Methods
All price
quotes on the site are in Euro and US Dollars.
The US$ prices
are based on recent exchange rate, all credit cards will be charged in
Euro currency.
The exact conversion
rate will be automatically applied by your credit card company.
In case of price
variations, we ensure that you will pay the price given in Euro at the
time of placing the order.
Deliveries
to European Union (EU) countries are subject to VAT tax
(the same kind of tax named IVA, TVA, Mwst. in other European
countries).
The amount of VAT
tax is automatically calculated by our shopping cart, each time you
add or remove an item.
European Union
(EU) countries, subject to VAT (sales tax), are the following:
Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,
Spain, Sweden, Vatican
City.
Deliveries
to non-EU countries are not subject to sales tax, but they will be
subject to import taxes and duties of the destination country.
The Customs procedure
is entirely managed by the courier. You will pay possible taxes and duties
to the courier, when you receive the package. We can't calculate import
taxes for your country, you may contact your local Customs office for further
information.
Currently accepted
credit cards are: VISA, MASTERCARD, AMERICAN EXPRESS.
The orders
are secure because the Credit Card data are encrypted as they travels on
the internet.
Our entire website
runs on a secure server with SSL encryption.
For your protection,
the name and billing address you enter must match your credit card billing
statement.
To
speed up the credit card verification process, you are requested to specify
the CVV2 (Card verification number):
credit
cards include an extra three (or four) digit verification code printed
on the back of the card. This number appears after the credit card account
number:
We also accept PAYPAL payments.
The ordered items
that are in stock are automatically reserved for you as you submit the
order, and usually shipped out within 2-4 business days.
Shipping
We know
that we are selling high quality scale models, so we use a quality
shipping service, combined with accurate packaging.
After shipment,
you will receive an email with the tracking information, so you can
know where is your package at any time.
All shipments by courier insured.
Shipping costs
are mainly determined by ship-to zone. They
are optimized and include insurance, so you always get a better service at a convenient cost.
Feel free to use
our shopping cart, adding and removing items, and immediately see the shipping
costs automatically calculated.
The arrival of your
shipment is affected by some factors: product availability,
payment
method, shipping method.
If all items are
in stock, packages are usually shipped out from our warehouse as soon as
possible (normallly within 2-3 business days).
This would be delayed
if an item was on back order, or if the order was placed over the weekend
or on a holiday.
As almost all items are produced in limited series, we suggest to
place the order as soon as possible to automatically reserve the
models.
Items availability policy
The availability
of any item is clearly indicated by one of the following annotations:
In stock!: the item is immediately available
Available very soon: it is a new item which will be in stock in about 7 days or less
Not in stock, but can be ordered: if you place an order for this item, we will get it in about 4-10 days
In any case, we will ship the order when complete (we don't ship the items of an order separately).
Our stock status
is frequently updated every day, but the "in stock" annotation may not
be true if the model was suddenly sold out between two updates of the website
(it rarely occurs, however).
Also, if you order
more pieces of the same item, the ordered quantity may not be totally available.
If one or more of
the ordered models are not in stock, the models will be back ordered. If
the expected delivery time is more then one week, you will be noticed by
email so you may reply choosing between the following options:
wait until all ordered items are in
stock and ready to ship
ship immediately all available items,
and cancel the others (shipping costs will be recalculated)
modify the order (remove or add items
to the order, shipping costs will be recalculated)
cancel the entire order.
Privacy policy and Cookies
We are
committed to maintaining your privacy. We will not sell or trade any
of the personal information you disclose to us.
You will not receive
unnecessary e-mail from us. We will never give your e-mail address to anyone.
We hate SPAM, like you. You will only be
asked to provide personal information that is essential to complete your
order. The details of our privacy and cookie policies can be found at the following page: Privacy policy of Alpimodel
Because
we are concerned like you regarding any transaction over the web, we have
employed a security system on our web site.
Our Secure Server
uses SSL (secure socket layer), verified by Verisign Inc. This ensures
that your credit card number and all your personal information is
encrypted.
This information
can not be read as it travels over the internet.
Our experience say,
after many tens of thousands of SSL Secure Server orders processed with
no one security issue, that your order at Alpimodel website will be much
secure than using your credit card in the real world.
Information sent
by Fax is secure too. Our FAX number is +39-02.700.433.011 (the zero after
+39 is necessary!).
Returns Policy
As long
as an item is in "as new" condition, has not been open and remains sealed
in original packaging, the product may be returned within 14 days
of receiving the shipment.
Items altered
in any manner from the original condition, or which the product box has
been damaged or altered cannot be accepted as a return.
After the return,
the item will be inspected. If the item meets the above requirements, the
price of the item will be refunded (import taxes and duties can't be refunded).
If you want to return
an item, please write an email for instructions.
Tel/Fax
02 700 433 011
P.Iva/Vat
Id: IT 13095340157
Sales tax (VAT) will be applied to all deliveries in European Union (EU) countries, as calculated by the shopping cart.
Deliveries outside European Union may be subject to import taxes and duties.
The US$ price is an indicative cost based on an average exchange rate,
all sales will be charged in Euro.
Web
site design, text and graphic ©1999-2023 Stormy Planet S.a.s.,
Italy. VAT-ID/P.IVA: IT 13095340157.
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