Tutorial: how to order
All about shipping
Security and privacy
Sito in italiano:
by Stormy Planet Sas
and Sales terms
Ordering at ALPIMODEL.com
at ALPIMODEL.com is fun and easy.
cart is like a real shopping cart where you put your items in, and take
any of them out at any given moment.
As you browse our
site, you may place items in a virtual shopping cart by clicking the
button next to the products you like.
If you want to keep
browsing, click the "BACK" button of your browser.
If you want to review
the content of the shopping cart, click on .
When you're ready
to make your purchase, click .
You will be asked all the necessary information to process your order;
Name, Address, payment method.
You will receive
an automatic email confirmation, usually in some minutes. If you don't
receive any message in an hour, something is going wrong: may be you have
misspelled your email address. If so, please send
us an email, so we can reply with an order confirmation.
Please be sure that
your email address is working: orders without a working email address
will not be processed. If you have a Hotmail or similar account, please
check that it is not expired.
Feel free to
use our shopping cart, adding and removing items, and immediately see the
shipping cost and the total cost automatically calculated. Don't
worry, the order will be processed only after you have provided your address
and payment information in the Checkout page, and pressed the final Submit
Prices and Payment Methods
quotes on the site are in Euro and US Dollars.
The US$ prices
are based on recent exchange rate, all credit cards will be charged in
The exact conversion
rate will be automatically applied by your credit card company.
In case of price
variations, we ensure that you will pay the price given in Euro at the
time of placing the order.
to European Community (EC) countries are subject to 22% Italian sales
tax (the same kind of tax named VAT, IVA, TVA, Mwst. in other European
The amount of the
sales tax is automatically calculated by our shopping cart, each time you
add or remove an item.
(EC) countries, subject to VAT (sales tax), are the following:
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,
Spain, Sweden, United Kingdom of Great Britain and Northern Ireland, Vatican
sales tax exceptions:
The goods shipped
to Channel Islands (UK) are not subject to VAT. The goods shipped to Isle
of Man are subject to VAT, as it is regarded as part of the EC for VAT
to non-EC countries are not subject to sales tax, but they will be
subject to import taxes and duties of the destination country.
The Customs procedure
is entirely managed by the courier. You will pay possible taxes and duties
to the courier, when you receive the package. We can't calculate import
taxes for your country, you may contact your local Customs office for further
credit cards are: VISA, MASTERCARD, AMERICAN EXPRESS.
are secure because the Credit Card data are encrypted as they travels on
Our shopping cart
runs on a secure server with SSL encryption certified by Verisign(TM).
For your protection,
the name and billing address you enter must match your credit card billing
SCREEN DILIGENTLY FOR CREDIT CARD FRAUD (even for small orders).
speed up the credit card verification process, you are requested to specify
the CVV2 (Card verification number):
cards include an extra three (or four) digit verification code printed
on the back of the card. This number appears after the credit card account
We also accept PAYPAL payments
The ordered items
that are in stock are automatically reserved for you as you submit the
order, and usually shipped out within 2-3 business days.
Shipping methods, times and
that we are selling high quality scale models, so we use a high quality
(and fast) courier service.
The fast and accurate
service provided ensures that the package takes a minimum number
of transfers during the transportation process. That means the best treatment
for the goods, combined with our careful packaging.
you will receive an email with the tracking information, so you can
know where is your package at any time.
All shipments by courier are insured.
Another great advantage
of shipping by courier is that in case of problems, the courier response
is very fast.
For some areas of
the world where a courier shipment may be too expensive, we offer also
a certified airmail shipment, which is relatively slow but cheaper.
are determined by a package's weight, volume and the ship-to zone. They
are optimized and automatically discounted depending by the amount of the
order, so you always get a better service at a convenient cost.
Feel free to use
our shopping cart, adding and removing items, and immediately see the shipping
costs automatically calculated. Obviously the order will be processed
only after you have specified your address and payment information,
and pressed the
final "Submit Secure Order" button.
The arrival of your
shipment is affected by some factors: product availability,
method, shipping method.
If all items are
in stock, packages are usually shipped out from our warehouse as soon as
possible (normallly within 2-3 business days).
This would be delayed
if an item was on back order, or if the order was placed over the weekend
or on a holiday.
We are closed for holidays from 10 to 20 August 2016. No
shipments will be made in those days; however your order will be accepted
and the items automatically reserved for you; the website is always automatically
updated with the real stock availability.
As almost all items are produced in limuited series, we suggest to place the order as soon as possible to automatically reserve the models.
Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg,
Netherlands, Portugal, Slovenia, Spain, Sweden, United Kingdom of Great
Britain and Northern Ireland: 2 - 5 days
USA & Canada:
3 -4 days
Taiwan, Korea, Hong Kong: 3 to 8 days.
Items availability policy
of any item is clearly indicated by one of the following annotations:
In stock!: the item is immediately available
Available very soon: it is a new item which will be in stock in about 7 days or less
Not in stock, but can be ordered: if you place an order for this item, we will get it in about 4-10 days
In any case, we will ship the order when complete (we don't ship the items of an order separately).
Our stock status
is frequently updated every day, but the "in stock" annotation may not
be true if the model was suddenly sold out between two updates of the website
(it rarely occurs, however).
Also, if you order
more pieces of the same item, the ordered quantity may not be totally available.
If one or more of
the ordered models are not in stock, the models will be back ordered. If
the expected delivery time is more then one week, you will be noticed by
email so you may reply choosing between the following options:
wait until all ordered items are in
stock and ready to ship
ship immediately all available items,
and cancel the others (shipping costs will be recalculated)
modify the order (remove or add items
to the order, shipping costs will be recalculated)
cancel the entire order.
Security and privacy policies
we are concerned like you regarding any transaction over the web, we have
employed a security system on our web site.
Our Secure Server
uses SSL (secure socket layer), verified by Verisign Inc. This ensures
that your credit card number and all your personal information is
can not be read as it travels over the internet.
Our experience say,
after many tens of thousands of SSL Secure Server orders processed with
no one security issue, that your order at Alpimodel website will be much
secure than using your credit card in the real world.
by Fax is secure too. Our FAX number is +39-02.700.433.011 (the zero after
+39 is necessary!).
committed to maintaining your privacy. We will not sell or trade any
of the personal information you disclose to us.
You will not receive
unnecessary e-mail from us. We will never give your e-mail address to anyone.
We hate SPAM, like you.
You will only be
asked to provide personal information that is essential to complete your
as an item is in "as new" condition, has not been open and remains sealed
in original packaging, the product may be returned within 14 days
of receiving the shipment.
in any manner from the original condition, or which the product box has
been damaged or altered cannot be accepted as a return.
After the return,
the item will be inspected. If the item meets the above requirements, the
price of the item will be refunded (import taxes and duties can't be refunded).
If you want to return
an item, please write an email for instructions.
02 700 433 011
Id: IT 13095340157
Sales tax (VAT) will be applied to all deliveries in European Community (EC) countries, as calculated by the shopping cart.
Deliveries outside European Community may be subject to import taxes and duties.
The US$ price is an indicative cost based on an average exchange rate,
all sales will be charged in Euro.
site design, text and graphic ©1999 - 2016 Stormy Planet S.a.s.,
Italy. VAT-ID/P.IVA: IT 13095340157.